|
| True Business
Stories. Names have been changed. Case Study One: A chiropractor in a town of 25,000 went through 4 administrative assistants in a few month period. Sometimes they would call in sick, when they were there they often had little to do. It cost the owner after payroll and taxes over $1000 a month for just 25 hours of coverage each week. Finally the chiropractor decided there must be a better way. She called around and decided to use Executive Center Services for her scheduling. She now gets 68 hours of coverage a week. When she gets out of appointments she checks her computer and sees the new appointments that have been set-up for her by Executive Center Services. ECS logs-on to a specific scheduler for her business and pull down on her existing client list or adds new customers. Her customers have been telling her how nice the people are that do the scheduling. She is saving about 75% of what it was costing her and she is getting many more hours of coverage. Her business is growing again. Case Study Two: A pest control company with the owner and his employee in the field was sometimes unable to get to the calls or when he could get the call he would have to find his printed out schedules and check times to see when there was an opening. This was costing him money as he was spending his time on the phone instead of doing profitable treatments. He was falling behind on his work and getting home late. He knew there must be a solution. He and his employee carry a blackberry and cell phones. They decided to try our scheduling service. The calls were forwarded to us, he could now concentrate on doing treatments, meeting with Realtors and growing his business. His industry uses a special scheduling software for routing efficiency. The ECS employees were trained on his system and use it to schedule his customers. His business is growing at a double digit rate. Case Study Three: Steve went to work at his regular job in the computer field. Steve also has a nice side business renting inflatable jumps/moonwalks. However, his phone was often not answered live and some people weren't leaving messages. Steve knew these potential customers were going on to other inflatable rental companies and it was costing him business. He had spent a lot of money advertising, on his inventory and specialized scheduling software and he knew business could be even better. He joined ECS and transfers the calls when he isn't available, from his Midwestern location to them. ECS logs in remotely to his scheduling software. He is now doing better than ever and his weekend bookings are often full. Steve gets home at the end of the day and sees what has been scheduled. Sometimes he gets a break in his day and will call ECS with questions. ECS and Steve work hand in hand as they are mutually interested in his success. Steve has been using ECS services for nearly 3 years. Case Study Four: A chiropractor was wanting to open a 2nd location but had no coverage to do this. The chiropractor called ECS who now schedules for both locations, and with the scheduler they know which office he is in on a specific day. New and existing patients are getting scheduled and the second location is now growing. |
